Warranty

Standard Warranty

If you have received a product that turns out to be defective or otherwise of poor quality (save for manufacturer warranty products which are discussed below), please notify us as soon as reasonably possible after you become aware of the defect or poor quality, but in any event within 6 months after delivery/collection of the product (except in the case of an extended supplier warranty, which is set out below).

You can do so by logging a return on the Website, and we will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will at your choice repair / replace the product (if such repair is possible / we have the same product in stock to use as a replacement) or credit your account with the purchase price of the product (or refund you if that is your preference). If the repair/replacement takes longer than 21 days, we will get in touch with you to see if you would rather receive a credit/refund.

Where there is no extended supplier warranty period, unfortunately, we cannot facilitate returns that fall outside of the 6-month period.

Where you request a repair/replacement of an Unboxed Deal, reconditioned product, or used product and a repair is not possible, we will see if we have a replacement Unboxed Deal, reconditioned product, or used product in stock (which is the same product, of the same nature and type, as the one sold), but if we do not, we will credit/refund you. A product in perfect condition (that is not an Unboxed Deal, reconditioned product, or used product) is not the same product as an Unboxed Deal, reconditioned product, or used product. This is why Unboxed Deals, reconditioned products, and used products are discounted, compared to products in perfect condition.